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Step 2: Customisation meeting…

The purpose of the customisation meeting is to establish the customer exact bespoke requirements.

timeware’s main USP is its powerful customisation facility and it is this unique attribute that sets us apart from the competition.

Duration: up to 3 hours

A customisation project starts in one of three places:

  1. The customer has a specific need in a certain area of the system which is identified by themselves.
  2. A timeware® specialist identifies requirement during a demonstration wish triggers a customisation meeting.
  3. At a customisation meeting we ask the customer to explain in detail their business methods and procedures relating to personnel, absence management, attendance, payroll and any manual connections to other computer applications. We then produce a report outlining our observations and we will make a number of recommendations on ways that the customer can improve their methods and procedures by utilising standard and customised features within timeware®. There are many ‘customisation points’ within the timeware®system.

Here are some examples of minor customisation projects:

Absence Entitlement

Control special requirements for an employee’s annual leave entitlement

E.g - Pro Rata entitlements based on customer requirements.

E.g - Employees can get entitlement from when they started rather than from holiday year.

Application Event

Run events that can trigger based on certain circumstances within timeware®

E.g - Export employees in to another system on client start up.


Adjust when an employee is entitled to breaks within the shift.

E.g - A script can be written to automatically deduct breaks so employees won’t need to clock Out/In for breaks.

E.g - Employee needs to work certain amount of hours to have a break.


Modify the output of hours on a day beyond the capabilities of the standard system.

E.g - Overtime approval for employees on a particular daily schedule.


Send emails to employees/managers under specific circumstances.

E.g - Email managers when absence has been booked via ESS.

Event Handler

Run specific events at preset times.

E.g - Email Report to managers.


Custom exports specific to the customer.

E.g - Export information from the software in to a workable excel document.

Form Event

Automatically fill out fields or force fields to be entered on forms throughout the system.

E.g - when booking a holiday for certain department, a form event script can allow you to know who else is off at that time in the same department. Will only allow (X) amount of employees off at one time.


Apply specific rules for the production of weekly hours.

E.g - 40 physical hours need to be worked before an employee qualifies for overtime.

Sage Payroll

Perform an event when using the timeware® to Sage link.

E.g - Importing employees into timeware® from Sage.


Scripts that can be triggered by users at any point.

E.g - Locking all doors using timeware® Access Control.

Terminal Enquiry Agent

Functions are performed on the timeware® hardware that produce specific requirements.

E.g - showing employee as In/Out on screen of terminal when swiping.

To-Do List

Display bespoke fields within the users to-do list.

E.g - To ensure an employee has had an 11 - hour gap between shift.

E.g - Display all employees when they have a set amount of entitlement remaining before their renewal date.